regulatory / complaints
Complaints and raising concerns
If you are dissatisfied with our service, we want to hear from you. Each Highvern entity maintains a complaints procedure designed to ensure concerns are acknowledged, reviewed and handled appropriately.
How to complain
You can raise a complaint with your usual Highvern contact or write to the relevant office using the details on our contact page.
Please include your contact details and a brief description of your complaint so that we can investigate it appropriately. Complaints relating to suspected breaches of professional secrecy or fraud must be submitted in writing.
Other jurisdictions
Highvern entities handle complaints in accordance with the regulatory requirements applicable to them in each jurisdiction.
Complaints procedures for individual entities are available from the relevant Highvern office.